서비스디자인 공인 강사가 추천하는 서비스디자인 관련 참고자료

서비스디자인 공인강사 및 추천자료_서비스디자인네트워크.xlsx

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서비스디자인 공인 강사*가 추천하는 서비스디자인 관련 참고자료

* 출처 : 서비스디자인네트워크 (Service Design Network)    https://www.service-design-network.org/accredited-trainers

구분	제목	URL	추천	비고
Book	This is Service Design Thinking by Marc Stickdorn	http://book.naver.com/bookdb/book_detail.nhn?bid=6951933	9	번역o
Book	Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Reason, Løvlie and Flu	http://book.naver.com/bookdb/book_detail.nhn?bid=12248400	6	번역o
Book	Change by Design by Tom Brown, Tom Kelley	http://book.naver.com/bookdb/book_detail.nhn?bid=6265246	4	번역o
Book	Value Proposition Design: How to Create Products and Services Customers Want - Alexander Osterwalder...	http://book.naver.com/bookdb/book_detail.nhn?bid=13348752	4	번역o
Book	Service Design by Birgit Mager, Michael Gais		3
Book	Service Design: From Insight to Implementation - Andy Polaine, Ben Reason	http://book.naver.com/bookdb/book_detail.nhn?bid=10320471	3	번역o
Book	Touchpoints (서비스디자인네트워크가 발간하는 저널)	https://www.service-design-network.org/touchpoint	2
Book	This is service design doing  by Marc Stickdorn	https://www.thisisservicedesigndoing.com	2
Book	Outside in: The Power of Putting Customers at the Center of Your Business - Kerry Bodine	http://book.naver.com/bookdb/book_detail.nhn?bid=12277855	2	번역o
Book	Digital Innovation Playbook by Dark Horse
Book	The Magic of Design (Kolko) for deep dive on synthesis
Book	Design Forward (Esslinger)
Book	Fjord on Living Services	https://www.youtube.com/watch?v=gNwyX4TnBjw
Book	Apple 'designed in california'	https://www.apple.com/designed-by-apple/
Book	Business Model Generation
Book	The Business Model Canvas - Alexander Osterwalder
Book	Designing Design - Kenya Hara
Book	Change Management: Den Unternehmenswandel gestalten (Doppler, Klaus, und Christoph Lauterburg)
Book	Digital Innovation Playbook (Dark Horse)
Book	101 Design methods (Vijay Kumar)
Book	Service Design, from Insight to Implementation, Andy Polaine
Book	Designing for Growth
Book	Service startup
Book	Designing Services with Innovative Methods: Perspectives on Service Design. Kuopio Academy of Design. Kuopio. Miettinen, S. &Koivisto, M. (Eds.) 2009.
Book	Service Design with Theory. Discussions on Value, Societal Change and Methods. Lapland University Press. Rovaniemi. Miettinen, S. &Valtonen, A. (Eds) 2013.
Book	Service Design: A Practical Access to an Evolving Field. Köln International School of Design. London. Moritz, S. 2005.
Book	Design Thinking. MIT Press. Cambridge. Rowe, P. G. 1987.
Article	THE CULTURE FACTOR	https://hbr.org/2018/01/the-culture-factor#context-conditionsand-culture
Website	서비스디자인네트워크	https://www.service-design-network.org/	5
Website	Practical Service Design	http://www.practicalservicedesign.com/	3
Website	servicedesigntools.org	http://www.servicedesigntools.org/	2
Website	협업 도구, 화이트보드 툴킷	realtimeboard.com
Website	Farnam Street	https://www.farnamstreetblog.com
Website	영국 디자인카운슬	https://www.designcouncil.org.uk/
Website	Atlassian	https://twitter.com/Atlassian
Website	Atlassian	https://www.atlassian.com/team-playbook/plays
Website	Customer Experience and Journey Mapping Tool. Custellence	https://custellence.com/
Video	Service Design Show on You Tube.	https://www.youtube.com/channel/UCYpyoyI0DiujtiRuN-VgxWg/videos
Video	Service JAM videos	https://vimeo.com/globalservicejam
Video	several youtube videos
Video	Jon Kolko: Sh*t Sh*w: Finding Focus in the Midst of Ambiguity	https://vimeo.com/204630410

 

 

* 서비스디자인네트워크(https://www.service-design-network.org/)에서는 공인 강사 제도를 운영하고 있습니다.

  SDN Accreditation Committee와 인터뷰, 승인을 통해 공인강사로 등록.  현재 15명.

  SDN은 강의경력, 실무경험 등 서비스디자인 전문성을 평가하는 자체 기준을 가지고 있는 것으로 보입니다.

  위 참고자료는 15명의 공인 강사들의 공개된 이력서 내용 중 

  '서비스디자인 수행에 가장 관련이 높아 추천하고 싶은 자료'라는 항목에 표기된 자료를 모두 모아 중복 추천 순으로 정렬한 것입니다. 

 

  참고 : https://www.service-design-network.org/accredited-trainers

 

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